Returns & Refunds Policy

Returns, Refunds Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us

Zell-Em Group
Zell-Em Group House
Snowdon Road
Lytham St. Annes
FY8 3FR

Phone: +44 (0)1253 892410
Email: sales@zell-em.com
Web: www.zell-em.com